Legal

Privacy Policy

How SunPower Shed collects, uses and protects your personal information when you use our website and solar services.

Last updated: 20 September 2026 · Effective date: 20 September 2026

01. Who we are

This Privacy Policy explains how SunPower Shed (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit sunpowershed.com, request a quotation, book a site assessment, or use our installation, storage and maintenance services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not submit personal information through our website.

02. Information we collect

We collect only the information we need to respond to you and deliver our services:

Contact details — your name, phone number and email address when you submit a form, call or email us.
Property information — roof type, approximate size, photos, electricity bills and appliance lists you choose to share for system design.
Site assessment data — measurements, photos, shading data and electrical observations recorded during a visit.
Technical data — IP address, browser type, device information and pages visited, collected automatically through server logs and cookies.
Monitoring data — generation and system performance data, where you authorise us to access your inverter monitoring platform.

03. How we use your information

We use personal information to:

Respond to enquiries and schedule consultations and site assessments.
Design systems, prepare proposals and deliver installation and maintenance services.
Process payments, issue invoices and manage warranties.
Monitor system performance and contact you about faults or maintenance needs.
Improve our website, services and customer support.
Comply with legal, tax and regulatory obligations.

We do not sell, rent or trade your personal information.

04. Legal basis for processing

We process personal information on the basis of your consent (for example, when you submit a form), to perform a contract with you or take steps before entering one, to meet legal obligations, and for our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

05. Sharing your information

We share information only where necessary:

With equipment manufacturers and distributors to register warranties in your name.
With electricity distribution companies or authorities when applying for grid connection or net metering on your behalf.
With trusted service providers such as hosting, email and accounting services, under confidentiality obligations.
Where required by law, court order or to protect our rights, property or safety.

06. Data retention

We keep enquiry information for up to 24 months if no project proceeds. Project, warranty and installation records are kept for the expected life of your system (typically 25 years) so we can support warranty claims and maintenance. Financial records are kept as long as required by applicable law.

07. Data security

We use reasonable technical and organisational measures to protect personal information, including encrypted website connections (HTTPS), access controls, secure backups and limited staff access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, withdraw consent for marketing communications, or object to certain processing. To make a request, contact us using the details below. We will respond within a reasonable time, normally within 30 days.

09. Cookies

Our website uses cookies and similar technologies. For details, please read our Cookie Policy.

10. Third-party links

Our website may link to manufacturer websites, maps or other third-party services. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Children’s privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be highlighted on our website.

13. Contact us

SunPower Shed
Email: hello@sunpowershed.com
Phone: +880 1715-491890 or +880 1773-377587

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Questions about this policy?
hello@sunpowershed.com