Legal
How cancellations, refunds and returns work for SunPower Shed assessments, installations and maintenance plans.
Last updated: 20 September 2026 · Effective date: 20 September 2026
This Refund and Cancellation Policy explains how cancellations, refunds and returns work for SunPower Shed quotations, installation projects and maintenance plans. Specific terms in your signed quotation or service agreement take priority over this general policy.
Initial consultations, site assessments and proposals are free of charge. You may cancel or reschedule an assessment at any time by calling or emailing us — we simply ask for 24 hours’ notice so we can offer the slot to another customer.
Batteries, inverters, mounting structures or panels ordered specifically for your project may not be returnable to the manufacturer. Where a supplier accepts a return, any restocking fee will be deducted from your refund.
Maintenance plans may be cancelled with 30 days’ written notice. Fees for visits already completed are non-refundable; pre-paid fees for future visits will be refunded on a pro-rata basis.
If a component fails within its warranty period, we will coordinate repair or replacement under the manufacturer’s warranty. Defects in our installation work are corrected free of charge under our workmanship warranty. These remedies are provided instead of a cash refund unless required otherwise by law.
Approved refunds are paid to the original payment method or by bank transfer within 14 working days of the cancellation being agreed in writing.
Email us with your name, project reference and reason for cancellation, or call our office. We will confirm receipt and explain any applicable charges before the cancellation is finalised.
SunPower Shed
Email: hello@sunpowershed.com
Phone: +880 1715-491890 or +880 1773-377587
